Terms & Conditions

Terms & Conditions – Eleanor & Rose York

This website is operated by Eleanor & Rose York. Throughout the site, the terms “we”, “us”, and “our” refer to Eleanor & Rose York. Eleanor & Rose York provides this website, including all information, tools, and services available on it, to you, the user, upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following Terms & Conditions, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not access the website or use any services.

1. Definitions

Cooling-off period: The time frame in which the customer may withdraw from the contract.
Consumer: A natural person who is not acting for business purposes and who enters into a distance contract with the merchant.
Day: A calendar day.
Distance contract: An agreement concluded between the merchant and the consumer through remote communication (e.g. online).
Merchant: Eleanor & Rose.
Durable medium: Any tool that enables the consumer or merchant to store information in a way that can be reproduced unchanged later.

2. Identity of the Merchant

Email: info@eleanorrose-york.com
Business Name: Eleanor & Rose York
Address:

14 Willow Court
York YO1 8QS
United Kingdom

3. Applicability

These general terms apply to every offer from the merchant and to every distance contract concluded between the merchant and the consumer.
Before an agreement is concluded, the consumer will have access to these terms. If that is not possible, the merchant will indicate how they can be accessed electronically.

4. The Offer

All offers are non-binding unless explicitly stated otherwise.
The merchant reserves the right to modify the offer.
Product descriptions are as accurate as possible, though minor variations may occur.
Any additional charges (such as shipping or import duties) will be borne by the consumer unless otherwise stated.

5. The Agreement

An agreement is established when the consumer accepts the offer and meets the stated payment conditions.
The merchant will confirm receipt of the acceptance electronically.
The merchant uses secure systems for the electronic transfer of data and payments.

7. Costs of Withdrawal

Return shipping costs are borne by the consumer.
Refunds will be issued within 14 days of cancellation once the returned item has been received or proof of shipment is provided.

8. Exclusions

The right of withdrawal does not apply to:

  • Custom-made or personalised items.

  • Hygiene-sensitive products (e.g. underwear).

  • Perishable goods.

  • Digital or sealed products that have been opened.

9. Prices

Prices remain fixed during the validity period of the offer unless affected by tax or currency changes.
All prices are subject to printing or typographical errors.

10. Warranty

Eleanor & Rose York guarantees that products comply with the agreement and are of expected quality.
Defects must be reported within 14 days of receipt.
Warranty does not cover damage resulting from misuse or unauthorised modifications.

11. Delivery

Orders are processed with the utmost care.
Delivery takes place within a maximum of 14 days, unless otherwise agreed.

12. Continuous Transactions

Consumers may terminate ongoing agreements at any time with a notice period of one month.
Automatic renewals beyond the agreed term are not permitted unless mutually agreed.

13. Payment

Payments must be made according to the agreed terms.
Any payment discrepancies must be reported immediately.
If payment is delayed, the merchant may charge reasonable administrative costs.

14. Complaints

Complaints must be submitted within 7 days of discovering an issue.
Eleanor & Rose York will respond within 1 day.
If the complaint is justified, the merchant may offer a replacement or repair at no cost.

15. Governing Law

These Terms are governed exclusively by United Kingdom law.

16. Contact Information

For any questions about these Terms, please contact:
📩 info@eleanorrose-york.com